In the event of a sudden crash of the dedicated server, the server will be restarted in a maximum of 20 minutes.
Our streaming services have a 99.9% uptime. In case of problems on the line, the farm technicians will resolve them as soon as possible.
In the event of serious damage to the servers, the farm technicians, after having investigated the problem, will intervene to replace the damaged hardware.
Server89.com has a backup system on external dedicated, in case of disaster recovery, we will start the backup on another dedicated. Resolution time 2 / 3 Hours.
Our dedicated audio and video servers reside in the largest European farms
HETZNER & OVH
Located in Germany / France and England
Our audio and video services have guaranteed Gigabit connectivity These big farms guarantee an uptime of 99.9% of the Monthly Guaranteed Bandwidth
Our audio and video streaming services use specific dns that will never be changed,
therefore we cannot guarantee a FIXED IP in case of failure.
Our servers are located in order to avoid disaster recovery in that specific area,
consequently in case of failure, the backup dedicated server will have a different ip ( but same dns )
WE STRONGLY RECOMMEND YOU THEN TO USE OUR DNS AND NOT THE IPs.
Example : http://188.8.131.52:8000 ( INCORRECT WAY) DNS example : https://sp4.server89.com:7000 ( CORRECT WAY )